How long does delivery take?
Our current estimate is 1–3 business days for processing, followed by 7–12 business days for delivery after dispatch. These are estimates, not guaranteed arrival dates. See our Shipping Policy.
Will my items arrive together?
Products ship directly from our fulfillment partners. Different products may arrive in separate parcels, with separate tracking details.
Where can I find tracking?
Tracking details are sent by email when your order is dispatched. If you need help, email nevevia@yahoo.com with your order number.
What is the difference between Eye Revive and Eye Revive Pro?
Eye Revive is the non-heated option. Eye Revive Pro adds heat and air-pressure massage. Review each product page and the manufacturer’s instructions before use.
How should I use a device or skincare product?
Follow the instructions and warnings supplied with the exact product. Do not assume that all devices or skincare products can be combined. If instructions are missing or unclear, contact us before using the product.
Can I return an order?
Our additional 30-day return offer applies to unopened, unused items. Your statutory consumer rights also apply. See our Refund Policy for cancellation, return and faulty-item information.
How can I contact Nevevia?
Email nevevia@yahoo.com or visit our Contact page.